Resolve repair cases before they escalate
Most repair disputes escalate because information arrives late, incomplete or through several channels at once. RepairRight gives you one structured record per case, with evidence attached and deadlines visible.
Why companies participate
Early intervention
See the problem while it is still a repair request, not a claim.
Lower legal and reputational risk
Constructive resolution before formal escalation.
Structured evidence
Receipts, quotes and correspondence in one place.
Internal routing
Assign cases to the right colleague and change the owner as needed.
Response deadlines
Clear, tracked timelines with automatic reminders.
Audit logs
Every action is recorded immutably.
Repeated issue detection
Spot patterns by brand, category and issue type.
Compliance reporting
Build a defensible repair-compliance record over time.
The company workflow
- 1A representative requests access and is verified by our team.
- 2Verified representatives see only cases assigned to their organisation.
- 3You review the structured case and attached evidence.
- 4You can request additional information from the consumer through the platform.
- 5You offer a resolution — repair, part, information, corrected price or reimbursement — or explain why a repair is not possible.
- 6The consumer accepts or rejects, and the outcome is recorded on the case timeline.
Register as a company
Access is granted only after manual verification. We check the organisation and the representative before any case data is shown.
- A representative requests access and is verified by our team.