How it works

You answer a set of deterministic questions about the product, the company and what happened. A rule engine — not a language model — produces an initial assessment. The result is an orientation, not a legal conclusion, and it never states that a violation has occurred.

You upload the documents that support your account: proof of purchase, repair quotes, correspondence, photos of the defect, invoices. Files are stored privately and are only accessible to people who need them for your case.

A member of our team reads the case, checks the classification, confirms which company is responsible, and identifies missing evidence. Nothing is sent anywhere before this step is complete.

With your consent, we send the responsible company a structured case summary: what was bought, what happened, what is documented, and what resolution you are asking for.

The company is given a response deadline, by default 14 calendar days. Reminders are sent after 7 and 12 days. If no response arrives, the case is marked overdue and reviewed for escalation.

The company may approve a repair, correct a price, supply a part or information, or offer reimbursement. You review the offer and accept or reject it with an explanation. The timeline records every step.

Where a case is not resolved and the facts support it, we may propose referral to a legal partner, a consumer organisation or an authority. This only happens with your separate, explicit consent.

Verified, reviewed cases feed anonymised statistics on which issues recur, in which categories, and how quickly companies respond. Nothing personally identifying is ever published.